ELORA is committed to protecting the personal data of its Users in accordance with the EU General Data Protection Regulation (GDPR) and applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elora.lu. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Collected Information
In the course of providing the Services, ELORA may collect and process certain data and other personal information about the User in a variety of ways.This information may include:identification and contact details (personal name, company name, username, email address, phone numbers), including details that you voluntarily give to us when you register on the site, place an order, or subscribe to our newsletter;content you submit or that is generated through the Service: e.g., messages or questions you send to the chat agent, audio recordings or transcripts from the call agent, and any files or materials you upload;usage data (such as pages visited, features used, and technical logs) and other information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times;payment Information: to use the services you will need to provide us payment information, including your credit or debit card number, card expiration date, CVV code, and billing address;Preferences: when you set your preferences using your settings, we collect that information so that we can respect your preferences;Mobile Device Data, namely device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Website or our services from a mobile device.
2. Use of Data
The data collected is used strictly for internal purposes and only to the extent necessary to provide and enhance the functionalities of the Services.ELORA uses this information solely for specified purposes, which include:Creating and managing your (company's) accountproviding and personalizing the Services for the User;answering the User's queries and generating call summaries;authenticating and managing the User's Account;providing customer support and technical assistance and analysing usage of the Services to improve its features and performance;Improving our website and customer service;Monitoring and analysing usage and trends to improve your experience with the Website;Sending you a newsletter or other marketing communications.All collection and use of personal data by ELORA is carried out in accordance with applicable data protection laws (including the GDPR).In addition to the information actively provided by the User, ELORA may collect technical and usage-related data automatically when the User accesses the Services. This may include information such as the User's IP address, browser type and version, pages visited on the platform, the time and date of access, time spent on specific pages, and other diagnostic data.
3. Disclosure of Data
Your information may be disclosed if we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.ELORA may share data with trusted third-party service providers who support the operation of the Services, help manage certain business functions, or assist in delivering support to Users. These providers act on behalf of ELORA and are contractually bound to process data solely for the purposes defined by ELORA, and not for their own use. They are also required to maintain the confidentiality and security of the information provided. ELORA does not share data with third parties unless it is strictly necessary for Services provision or required by law.Personal data may also be disclosed to hosting providers, as well as in the event of a legal obligation, a security incident, or a corporate transaction such as a merger or acquisition.All of your data is stored within the European Union. ELORA will not transfer your personal data outside the European Union unless such transfer is compliant with applicable data protection laws (for instance, if you have explicitly requested it, or if it is necessary for the Service and appropriate safeguards are in place).
4. Security of Data
ELORA takes appropriate administrative, technical, physical security and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. In particular, all personal data is encrypted during transfer (using TLS 1.2 or higher) and while at rest on ELORA's systems (using AES-256 encryption). Data is backed up daily and those backups are retained for 365 days, ensuring the ability to restore data if needed.ELORA cannot guarantee absolute security of your data; however, ELORA continually reviews and updates its security measures to mitigate new threats and vulnerabilities.
5. Professional Use only - Policy for Children
Our website and ELORA Services are intended for professional use only.We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.
6. Data Subject Requests
Under GDPR, you have various rights, including: the right to access, update or delete the information we have on you; the right of rectification; the right to object; the right of restriction; the right to data portability; the right to withdraw consent.You can access, correct, or modify the information you provided to us by editing and adjusting your account settings.To learn more about the information we have collected request access to additional information per email.To protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with a deletion, portability, or other related request. We may, in certain situations, reject your request for access, correction, or portability, for example, we may reject access where you are unable to verify your identity.
7. Changes to this Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Information
Users may request access to their personal data at any time. Requests can be sent by email to: GDPR@elora.lu.
